Refund Policy

Last updated: March 23, 2026

1. Subscription Refunds

We want you to be satisfied with NLingo. If you are not happy with your Pro subscription, you may request a refund within 14 days of your initial purchase or renewal.

2. How to Request a Refund

To request a refund:

• Email us at support@nlingo.app with your account email and reason for the refund
• Include your transaction ID (found in your Paddle receipt email)

3. Processing Timeline

Refund requests are reviewed within 5 business days. Approved refunds are processed through Paddle and may take an additional 5-10 business days to appear on your statement, depending on your payment provider.

4. What Happens After a Refund

Upon refund approval, your Pro subscription will be cancelled and your account will revert to the free tier. You will retain access to Pro features until the end of your current billing period.

5. Exceptions

Refunds may not be granted in the following cases:

• Requests made more than 14 days after purchase or renewal
• Accounts that have been terminated for Terms of Service violations
• Multiple refund requests from the same account

6. Contact

For refund inquiries, contact us at support@nlingo.app.